Conditions for exchanging and refunding tickets ordered online
You can cancel your ticket yourself (depending on the cancellation policy) in the booking review or order search at www.bahn.de. You can also cancel your mobile phone ticket via the booking review at m.bahn.de.
If you would like to exchange your ticket, you can book your new journey in the travel information section immediately after cancellation. You can access the booking review via your personal mobility portal "My Bahn", under the menu item "My bookings".
| Ticket | Before the first day of validity | From the first day of validity |
|---|---|---|
| Online tickets at standard fare (including those with BahnCard discount) |
Online cancellation of the ticket via "My Bahn" or in the order search. Cancellation fee: free |
Tickets* can be cancelled online in the booking review at "My Bahn" or in the order search. Refund charge: EUR 15 |
| Online tickets at the Sparpreis fare (including those with BahnCard 25 discount) |
Online cancellation of the ticket via "My Bahn" or in the order search. Cancellation fee: EUR 15.00 |
Exchange and refund not possible** |
| Tickets received by post at standard fare (including those with BahnCard discount) |
Hand in the ticket and the request for refund at our Service Centre. The postmark of the day it was sent is valid.*** Cancellation fee: free Exchange/refund of offers subject to compulsory reservation: if you did not book at www.bahn.com you must submit both the ticket and the relevant seat reservation. |
Hand in the ticket and the request for refund at our Service Centre. The postmark of the day it was sent is valid.*** Refund fee: EUR 15.00 |
| Other special tickets | In accordance with the conditions of the offer (e.g. “Spezial-Ticket”: exchange and refund not possible) | In accordance with the conditions of the offer (e.g. “Spezial-Ticket”: exchange and refund not possible) |
| Seat reservations | Exchange and refund not possible | Exchange and refund not possible |
| Sprinter surcharges | Free before the first day of validity. On the first day of validity the refund fee is deducted. Pay the Sprinter surcharge and hand in the request for refund at the Service Centre. Exchange/refund of offers subject to compulsory reservation: if you did not book at www.bahn.com you must submit both the ticket and the relevant seat reservation. |
Exchange and refund not possible |
| Bicycle tickets | Free before the first day of validity The bicycle ticket can only be cancelled online together with the rail ticket. The rail ticket has to be one which can be cancelled (e.g. standard fare). You can cancel only the bicycle ticket by handing it in with the request for refund at the Service Centre. | Exchange and refund not possible |
| Länder-Tickets (Regional tickets) |
Exchange and refund not possible | Exchange and refund not possible |
| Schönes-Wochenende-Tickets (Happy Weekend tickets) |
Exchange and refund not possible | Exchange and refund not possible |
| * Does not apply if they were part of package offers. ** If you change your travel plans the reservation of a specific train with a Sparpreis saver fare ticket can be cancelled for a fee of EUR 15.00 up to one day before departure. In addition, the difference between the Sparpreis saver fare and the standard fare is to be paid. *** The postage charge is not refunded. |
||
Would you like to change or cancel your ticket? This is how you do it!
1. Go to your personal mobility portal "My Bahn".
2. Click on "My bookings" (see image alongside).
3. Cancel your online ticket at the conditions stated above.
4. You can then book your new journey in Travel Information.
Our Service Centre in Germany will be happy to help you with any further information concerning your online booking:
Please have your customer or order number ready when you call us.
DB Vertrieb GmbH
Fulfillment Center
Postfach 60 05 04
22205 Hamburg
Germany
Telephone: +49-1805 101111 (calls are charged)
Contact via E-Mail
If your ticket reservation for a specific train cannot be met, e.g. due to the train being delayed, you can continue your journey with the next train without additional payment. You can also find details on returning and changing tickets and refunds for tickets in our general terms and conditions.